Behavioral StylesThere are as many differences in people as there are people; however, there are certain, identifiable and observable traits that make it easier to understand people and how they will normally act or react in almost any given situation, including working relationships, social relationships, and family relationships. Knowing why a person thinks, feels, and acts the way they do can help improve any relationship, whether it involves management, selling, customer service, or day-to-day interaction with friends and loved ones. The clue is to know how differences can be grouped, and what that grouping signifies. Our measurement matrix shows in specific detail how it works.
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A BRIEF LOOK AT FOUR MAIN BEHAVIORAL CHARACTERISTICS  Warm and Friendly People
Warm and friendly people are amiable by nature and have easily identifiable qualifies. They are easy to get along with, have a loving and kind disposition, enjoy relaxed relationships, will not directly create conflict, and are happiest and the most effective when they are not overly challenged. They prefer to be around people who are also easy going and friendly and who do not challenge them on issues that are important to them. They typically talk softly and walk and move slowly in an unhurried manner.
They Get Upset: Being pushed or hurried usually upsets them and causes stress which can result in negative reaction, but are usually uncomfortable expressing that annoyance and react more quietly and subtly.
They are Happiest: Being relaxed, showing an interest in them and other people, listening to them and their feelings, moving, talking and acting at their slower pace, will ease any difficulty with this type of person and increase friendly and happy relationships.
 Excitable and Enthusiastic People
Excitable and Enthusiastic people are expressive by nature and have overpowering and enjoyable qualities. They are fun to be around, have an outgoing and boistrous disposition, enjoy outward expression in relationships, will initiate conflicts and challenges which they feel they can manipulate, and are happiest when they are the center of attention, or can express themselves openly and enjoyably.
They Get Upset: When their ideas are questioned, ignored or debated, they become impatient, thinking you did not understand them. If they are not listed to, praised, and their ideas accepted at face value, they feel you are ignoring them.
They are Happiest: They like to be the center of attention, have people hang on every word, laugh at their jokes and show a strong interest in their stories. They like to be at the center of what is happening with people listening to their ideas, beliefs, feelings, and interests
 Serious and Controlling People
Serious and Controlling People are reserved but directive by nature and have identifiably controlling natures. They are difficult to be around at times, are undemonstrative, enjoy being in charge, exact in their dealings, well-planned and organized, will initiate conflicts because they feel certain they are right and that they can win. They are happiest when in charge or when people act upon their suggestions. They are doers and leaders, and get a high degree of things accomplished with effective results.
They Get Upset: When people do not accept their opinion as the last word, follow their direction, and accept their answers they become irritated. They feel they know the answer and want others to just accept and act upon it. They become very impatient when people waste their time.
The are Happiest: When people do what they want them to do, keep people's feelings out of issues, and work, act, and talk quickly and to the point. They like it when things move quickly and reject standing around talking about unimportant (to them) matters.
 Logical and Analyzing People
Logical and Analyzing people are slow-paced analytical thinkers and doers by nature and have easily identifiable anal natures. They are involved primarily in their own work, which is typically technical by nature, have a standoffish attitude, believe thoroughly that data and facts will always outweigh feelings and intuition, will avoid conflict, and are happiest when given sufficient time to accomplish what they feel needs to be done. Not doers or leaders, they develop material for others to use and complete. They excel in areas where their technical, deep-thinking, analytical skills can be used in a calm, slow-paced, relaxed environment.
They Get Upset: When people's feelings and opinions take precedence over facts and figures, when rushed to come up with answers too quickly, or when people will not listen to all the facts and figures they present, they tend to become upset, though they seldom express it verbally.
They are Happiest: When information, data, and factual reasoning prevails they are the friendliest and happiest. They like to take their time to come up with answers.
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